Photos from my iOS device don’t show up on my Sherish or Sherish Connect camera roll?

iCloud Photo Library uploads your photo to your iCloud account, however, if your iCloud Photo Library setting is set to “Optimize iPhone Storage” it may delete the original photos from your device and just leave a thumbnail or a lower resolution photo. So if you look in your Camera Roll you’ll see all of your photos, but that doesn’t mean the actual photo is on your device. When you tap the photo to view it, the photo is downloaded in real-time from iCloud. The problem is that you think all of your photos are on your device and they’re not. So when you open Sherish or Sherish Connect they only show you the photos that are actually still on your device. You don’t see the other photos, which you clearly see in your Camera Roll. 

In order to fix this and make sure all your photos are stored on your device locally you need to either disable your iCloud Photo Library or set your iCloud Photo Library settings to “Download and Keep Originals”.

Disabling iCloud Photo Library

  1. Go to Settings.
  2. Tap iCloud > Photos.Set the iCloud Photo Library toggle switch to the off position.
  3. You will be prompted to choose if you want remove the photos from your device or download your photos and videos. You need to tap on the “Download Photos & Videos” option.

Download and Keep Originals

  1. Go to Settings.
  2. Tap iCloud > Photos.
  3. Tap on “Download and Keep Originals”.

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